Shipping policy

Shipping Policy

Effective date: [CONFIRM: publication date]

Delivery area and dispatch location

We ship within the United States only. [CONFIRM: whether eligible destinations include Alaska, Hawaii, territories, PO boxes, and military addresses; list any exclusions.]

Orders dispatch from: 2181 S Columbine St, Denver, CO 80210, United States.

Shipping charges

Standard shipping is free for orders delivered within our eligible United States delivery area. Any applicable shipping fee and tax will be displayed before you submit payment.

Processing and transit time

Order processing takes 1–3 business days. Standard transit takes 3–7 business days after dispatch. The combined estimated time from order processing commencement to delivery is 4–10 business days.

Business days: [CONFIRM: working days and excluded holidays].
Order cutoff: [CONFIRM: cutoff time and time zone; explain when later orders start processing].
Carriers: [CONFIRM: carriers actually used].

Estimated delivery dates are not guaranteed unless a service is explicitly sold with a delivery guarantee. Any known preorder, backorder, or product-specific delay must be disclosed before purchase. If we cannot meet the stated dispatch timeframe, we will contact you with the revised estimate and applicable cancellation or refund options.

Order updates and tracking

[CONFIRM: dispatch-notification and tracking arrangements, including any untracked services.] Please check the delivery address and email entered at checkout. Contact CS@xiaodouwuliu.com promptly if a correction is needed; changes after dispatch may not be possible.

Delivery issues

If tracking stops updating, a parcel appears lost, or a delivery is marked complete but cannot be found, contact us with your order number. We will investigate with the delivery provider and help resolve the issue. [CONFIRM: treatment of undeliverable parcels, address errors, reshipment costs, split shipments, and any import charges if applicable.]

For returns after delivery, see our Refund Policy. For delivery questions, email CS@xiaodouwuliu.com.